Privacy Policy

This Privacy Policy describes how Treat For Tails ("we", "us", or "our") collects, uses, and shares your personal information when you visit our website, make a purchase, or otherwise interact with us. We are committed to protecting your privacy and handling your data responsibly.

By using our website or purchasing our products, you agree to the collection and use of information in accordance with this policy.

Personal information you provide to us:

• Name, email address, phone number, and shipping/billing address when you place an order
• Payment information (processed securely through Shopify Payments and/or Razorpay — we do not store card details)
• Account information if you create a customer account
• Messages you send us via contact forms, email, or WhatsApp

Information collected automatically:

• Browser type, IP address, operating system, and device information
• Pages visited, time spent, referring URL, and other browsing behaviour on our site
• Cookies and similar tracking technologies (see Cookies section below)

We use your personal information to:

• Process and fulfil your orders, including shipping and delivery notifications
• Communicate with you about your orders, account, or customer service inquiries
• Send you marketing emails about new products, offers, and updates (only with your consent — you can unsubscribe at any time)
• Improve our website, products, and services based on usage patterns and feedback
• Prevent fraud and ensure the security of our platform
• Comply with legal obligations

We do not sell your personal information. We share your data only with:

• Shopify: Our e-commerce platform that processes your orders and hosts our store
• Shipping partners: Delivery companies that fulfil your orders (e.g., Shiprocket, Delhivery, Blue Dart)
• Payment processors: Razorpay and Shopify Payments for secure payment handling
• Analytics providers: Google Analytics and Meta Pixel to understand site performance and ad effectiveness
• Email marketing: Our email platform to send order updates and marketing communications you've opted into
• Legal authorities: When required by law, regulation, or legal process

We use cookies and similar technologies to:

• Keep your cart contents and session active as you browse
• Remember your preferences and login status
• Understand how visitors use our site (analytics)
• Deliver relevant advertisements on social platforms

You can control cookies through your browser settings. Disabling cookies may affect some site functionality, such as keeping items in your cart.

We take reasonable measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our website uses SSL/TLS encryption for all data transmission. Payment information is handled by PCI-DSS compliant processors and never stored on our servers.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

You have the right to:

• Access the personal information we hold about you
• Correct any inaccurate or incomplete data
• Delete your personal data (subject to legal retention requirements)
• Opt out of marketing communications at any time by clicking "Unsubscribe" in any email or contacting us
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at hello@treatfortails.com.

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: hello@treatfortails.com
• Website: treatfortails.com/pages/contact